EASY 7 DAY RETURNS POLICY

Though we take utmost care while delivering the right product for you, we understand that
sometimes the product might not give you 100% satisfaction.
As a friendly bunch of people, we want you to be happy with the product so that you can flaunt it &
get compliments 🙂

What is our return policy?
We take returns very seriously as we care about what’s being delivered to you. However, we do
accept returns only in the following cases:
Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All products
pass through multiple levels of checks before being delivered. Our courier partners also work under
the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to
take it back.

Product Mismatch: Oh no! Did you happen to order the wrong product? Don’t worry, we’ll be happy
to help you on this.

Did not like the product: Hmmm, don’t worry! You can still return the product and choose another
amazing products!

You can return the products within 7 days of delivery. Please be noted that the shipping charges, if
any, are non-refundable. We’re sure that while raising a return request, you will take care of the
below points which will help our returns team to quickly process your request:
Of course, you can’t resist trying the product and admiring yourself in the mirror with it! But please
make sure that the original tags, labels, and packaging is retained, the product is unwashed & not
damaged.

Can I return products purchased during Offers?
Products purchased under any Offers or other discounts can be returned in exchange for a Bagmates
credits only.

Do I need to pay for my returns?
Nay! Don’t worry about this. We have this covered for you. In case of any special situations where
we are not able to collect the product, please ship it to the address below and we will reimburse the
cost to you. Please do not forget to save the shipping receipt 🙂

Can I send the product through the same delivery guy if I don’t like it?
No, all our returns have a separate procedure. We will have the product picked up separately, at a
time convenient for you!

Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for
returns will not be processed without the same.

I paid for the product using COD?
No worries! We’ll refund the amount to your bank account or in the form of a Bagmates voucher,
which can be used for future purchases on our site.

How much time does it take for the refund?
Once the returned product is processed by our QC team, the refund will be credited to your account.
This process could take upto 14 working days.

Under what condition will my return not get accepted?
Generally, we are flexible in our returns policy and we ensure all genuine return claims are
processed at the earliest. However, we will not be able to accept the returns under the below
conditions:
Used Products
Original packaging not provided
Returns requested after 10 days of delivery
Products that were already exchanged once